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PRIVACY POLICY

Effective: 02/28/2024
Version: 1.1

Flock Audio Inc. - Privacy Policy
 

This privacy policy has been formulated to address concerns about the use of Personally Identifiable Information (PII) online. PII, as defined by international privacy laws and information security standards, refers to information that can identify, contact, or locate an individual, either on its own or when combined with other data. Please carefully read our privacy policy to understand how we collect, use, protect, and handle your Personally Identifiable Information in accordance with our website and current global privacy standards.
 

Personal Information Collection:

We may collect the following personal information when you visit our website and purchase through our web-store, or applications:

- Name
- Email Address
- Mailing Address

- Business Name
- Phone Number

 

This information is collected when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a support ticket, or provide feedback on our products or services. We do not collect your credit card or any financial information when purchasing directly from our website as this is all maintained through third-party merchants such as STRIPE & PayPal.  
 

Use of Your Information:

We may use the information collected for the following purposes:

- Personalizing your experience and delivering content and product offerings that align with your interests.
- Improving our website to better serve you.
- Responding to customer service requests.
- Administering contests, promotions, surveys, or other site features.
- Processing transactions quickly.
- Requesting ratings and reviews of services or products.
- Following up with users after correspondence via live chat, email, or phone inquiries.

 

Information Security Measures:

We employ various security measures to safeguard your personal information:

- Regular scanning of our website for security vulnerabilities.
- Use of regular malware scanning.
- Encryption of sensitive/credit information via Secure Socket Layer (SSL) technology.
- Restriction of access to personal information to a limited number of authorized personnel.
- No storage or processing of transactions on our servers; all transactions are processed through a secure gateway provider.

 

Cookie Usage:

Yes, we use cookies to:

- Remember and process items in the shopping cart.
- Understand and save user preferences for future visits.
- Compile aggregate data about site traffic and interaction to enhance user experience.

You can choose to have your computer warn you about cookies or turn off cookies through your browser settings. However, turning off cookies may disable some site features.
 

Third-Party Disclosures and Links:

We do not sell, trade, or transfer Personally Identifiable Information to outside parties. Third-party products or services may be offered on our site, but they have separate privacy policies. We are not responsible for the content and activities of linked third-party sites.

Compliance with Privacy Laws:

We adhere to the principles of privacy laws, including:

- California Online Privacy Protection Act (CalOPPA)
- Honoring Do Not Track signals
- No third-party behavioral tracking
- Compliance with the Children's Online Privacy Protection Act (COPPA)

Fair Information Practices:

In case of a data breach, we commit to:

- Notify users via email within 7 business days.
- Notify users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle, allowing individuals to pursue enforceable rights against non-compliant data collectors and processors.

CAN-SPAM Act Compliance:

We collect and use your email address in accordance with the CAN-SPAM Act. You can unsubscribe from receiving future emails by following the instructions at the bottom of each email.

Contact Information:

If you have any questions regarding this privacy policy or how we maintain your information, you may contact us at:

- Website: (https://www.flockaudio.com)
- Email: (support@flockaudio.com)

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